Privacy Policy
This Privacy Policy explains how MeDa Partners Pvt Ltd collects, uses, stores, and protects personal information when customers use the Dr. Neha Mehta digital wellness platform.
Effective Date
23 July 2026
Reference Source
MeDa Partners policy page
Platform Owner
The platform is owned and operated by MeDa Partners Pvt Ltd, a company registered in India. The platform is available through https://ia.drnehamehta.com and https://app.wayveda.cloud.
By using the platform, customers consent to the practices described in this Privacy Policy.
Information We Collect
We collect information customers provide directly, including name, email address, mobile number, checkout details, questionnaire responses, support messages, and AskDrNeha interactions.
We may also collect technical and usage information such as device details, browser type, IP address, operating system, pages visited, time spent, and interactions on the platform.
How We Use Information
We use information to create and manage customer access, send OTPs, generate personalised reports, deliver digital products, process payments, send receipts and service updates, provide support, and improve the platform.
Transactional communications may be sent through email, SMS, or WhatsApp. Promotional communication is sent only with consent and can be opted out of.
Sensitive Report Responses
Some assessment responses may relate to relationships and personal wellbeing. We treat this information as confidential and use it only to generate the purchased report and improve the customer experience.
We do not sell, rent, or trade personal information to third parties.
Payments
Payments are processed by Razorpay, a PCI-DSS compliant payment gateway. We do not store card numbers, CVV, UPI PINs, banking passwords, or other sensitive payment credentials on our servers.
Sharing, Cookies, And Security
Information may be shared with service providers such as payment gateways, hosting providers, email/SMS/WhatsApp delivery services, and legal authorities where required by law.
We use cookies and similar technologies to keep customers logged in, remember preferences, maintain Library access, and understand platform usage.
We use HTTPS/SSL, access controls, and secure infrastructure. No internet transmission method is guaranteed to be completely secure, but we take reasonable precautions.
Retention, Rights, And Age Restriction
We retain information for as long as needed to provide services, resolve disputes, and comply with legal obligations. Customers may request access, correction, deletion, or withdrawal of consent by contacting us.
The platform is intended only for users who are 18 years of age or older.
Contact
MeDa Partners Pvt Ltd
Email: hello@meda.partners
Phone: +91 90342 32637
Corporate Office: A-026, Vatika Town Square, Sector 82-A, Gurugram, Haryana, India - 122001
We aim to acknowledge privacy grievances within 48 hours and resolve them within 15 days.
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